Shipping & Returns
Standard Shipping
Items ordered and paid for will ship within 1–2 business days, unless otherwise noted in the description of the product. Please allow 3-5 business days for your order to arrive upon shipment of the order. Once your order has been shipped, you will receive an email update from us with tracking details.
P.S. We do not ship outside of the US yet. But we’re working on it!
Free Shipping orders above $50!
We offer free shipping for orders over $50 within most of the regions in USA, with the exclusion of the following:
- Military addresses (APO, FPO, DPO)
- US protectorates (Puerto Rico, Guam, VI, MI, etc.)
Order Issues
If you have any issues with your order (e.g. it was not delivered, it was not what you expected), please contact us immediately at info@thena.biz so that we can rectify the situation. Customer satisfaction is very important to us, and we will make every effort to address any issues that arise
Returns, Refund & Exchanges
At Thena Natural Wellness, we take customer satisfaction seriously and we want you to be completely satisfied with your purchase. The products purchased from our website must be returned or exchanged within 30 days from the date of purchase and be in new or gently used condition.
If you are not totally satisfied with your purchase, please follow the following steps to begin the return or exchange process and we will be happy to help.
* Contact us at info@thena.biz and let us know of your issue. Please include your name and proof of purchase (Proof of purchase may include your order number, name, email, product lot number and photo evidence of any damages).
* If your return is accepted, please mail your product and receipt to:
You are responsible for the cost of the return shipping and handling. Thena Natural Wellness is not responsible for returned items lost during transit.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Expired or Wrong Products
If you receive the wrong product or a product that is defective, we will issue you a full refund for the product and cost of shipping OR send you a replacement product completely free of charge.
Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and process your replacement for a defective, damaged or wrong product purchased.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed in 2- 3 business days after we have validated and received your items and a credit will automatically be applied to your credit card or original method of payment. Please note your original shipping and handling charges will not be refunded.
Please note: All returns and exchanges are subject to validation and approval at our discretion. Items sent back to us without first requesting a return will not be accepted.
Late or Missing Refunds
If you haven’t received a refund after 3-5 business days of your refund notification, contact your credit card company. It may take longer before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@thena.biz.
Payment
We offer secure online ordering and accept Visa®, MasterCard®, American Express®, Discover®, PayPal®, Shop Pay®, and G Pay®