Shipping & Returns

Shipping

All orders under $40 qualify for free standard delivery, which is valued at $10.00. Please allow 6-10 business days for your order to arrive. Once your order has been shipped, you will receive an email update from us with tracking details.

P.S. We do not have deliveries yet outside the USA. But we’re working on it!

Free Shipping orders above $50!

We offer free shipping for orders over $50 within all regions in USA.

Order Issues

If you have any issues with your order (e.g. it was not delivered, it was not what you expected), please contact us immediately at info@thena.biz so that we can rectify the situation. We really want to satisfy our customers and will make every effort to address any issues that arise.

Returns, Refund & Exchanges

We go to great lengths to ensure that your order arrives in excellent condition. Please contact us within 7 working days of delivery if you would like a refund, return or exchange your online order. We will gladly refund or exchange items that are returned in the same condition as when they were shipped (tamper seals intact and goods in re-sellable condition). Any shipping expenses incurred will not be refunded. Please email us at info@thena.biz for instructions on how to refund, return or exchange your products.