Shipping Policy
WHERE DO YOU SHIP?
We currently ship within the U.S.
WHAT ARE THE SHIPPING COSTS AND METHODS?
- Standard
- Free (for sales $65 and above)
- $2.99 (for sales below $65)
- Processing time: 1-2 business days
- Transit time: 4-10 business days
- 2 Day
- $25
- Processing time: 1 business day
- Transit time: 1-2 business days
- PO Box Addresses
- We are unable to process orders to a P.O Box address.
*Note: Expedited shipping is not available to APO/FPO/DPO addresses at this time, and delivery to Hawaii and U.S. military zones may take longer time to deliver.
WHAT IS YOUR PROCESSING TIME?
Orders received on a weekday before 2PM EST are typically ship the same day. Orders are ship on the next business day if received on a weekday after 2 PM EST. Orders received after 2 PM EST Friday will ship out on Monday. Our processing time does not include weekends and holidays. Only confirmed orders are processed and shipped.
You will receive an order confirmation email with your order details once it is completed. Make sure to provide the correct email address. If no confirmation email received within 24 - 48 hours of your purchase, please email support@thena.biz. You will also receive a shipping confirmation email once we ship out your order.
Note: During the holidays and promotions order processing may take additional time.
WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?
We do not ship outside of the US yet. But we’re working on it!